Call Handler/ CCTV Processor

• Call Handler/CCTV Processing As one of the UK’s leading car park management companies, Excel Parking Services is constantly developing to meet our ever-increasing business needs. We now require a Call Handler and CCTV Processing to work in the busy Central Payments Office at our Head Office on the Sheffield Business Park. The ideal candidate for the role will be an experienced call centre agent or telephonist, with excellent communication skills and the ability to resolve ‘real time’ queries and/or complaints in a calm and professional manner. What will you be doing?

• Answering calls on our Advice Line. • Providing motorists with general information, and giving advice with regards to payments and appeals procedures. • Taking credit/debit card payments over our payment line.

• Reviewing CCTV footage captured and processing images to produce a Charge Notice.

• Perform quality assurance checks on all CCTV captures reviewed. • Uploading/Downloading of CCTV footage.

• Managing organising and updating relevant data using Microsoft applications ( Excel & Word). • General data input and other assorted administrative tasks. The following skills are desirable:-

• Previous work experience, ideally but not necessarily in a dedicated Call Centre, or in an administrative office with a high level of telephone content.

• A polite telephone manner, with the ability to remain calm when dealing with the general public by telephone. • An organised approach to work, with basic IT skills and the ability to input and retrieve information using our centralised systems. • High accuracy levels and attention to detail.

• PSS License. • Flexibility to handle constantly changing deadlines and business needs.

• The ability to work equally well either as part of team or while using your own initiative. Working Hours:- Working on a 4 on and 4 off rota. The hours will be 6pm to 6am or 8pm to 8am, with 1 hour for lunch (or two 15 min breaks and 30 min lunch) unpaid. Salary:- £10.50 per hour, rising to £11.50 per hour after completion of probationary period. Benefits: • 20 days annual leave – based on full time • Pension scheme • Career opportunities

• Staff events and charity days, including monthly ‘Dress-down’ Fridays Job Types: Full-time, Permanent Salary: £10.50-£11.50 per hour Schedule: • 12 hour shift • Holidays • Monday to Friday • Night shift • Overtime

• Weekend availability Ability to commute/relocate: • Sheffield: reliably commute or plan to relocate before starting work (required) Work Location: In person

Job Type: Full Time
Job Location: Sheffield

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Excel Parking Services Ltd
7 Europa View
Sheffield Business Park
Sheffield
S9 1XH

Telephone: (0114) 261 7111

Received a Charge Notice?

If you have received a Charge Notice and wish to pay or appeal please follow the link below to the MyParkingCharge.co.uk website.