Welcome to our Help Centre

Find answers to common questions in our FAQ, access helpful links for additional resources, and reach out to our team for personalised assistance. Your one-stop destination for support and guidance.

Privacy Notices

Manual

Learn about our manual operations' data protection measures. We prioritize your privacy and security.

ANPR

Understand how we handle your data with Automatic Number Plate Recognition. Explore our privacy policy.

CCTV

Explore our approach to privacy with Closed-Circuit Television. Dive into our complete privacy policy.

A Parking Charge Notice (PCN) is issued to vehicles parked in contravention of the terms and conditions of a car park.

Visit myparkingcharge.co.uk then from here you can pay a Parking Charge Notice by clicking the "Pay Now" button or calling our Automated Payment Line 24/7 at 0845 226 9138. We accept all major credit and debit cards.

Yes, appeals must be made online within 21 days from the Issue Date shown on the Notice. If you wish to retain the option of a discounted payment, appeal within 14 days. Late appeals and postal appeals will not be accepted unless there are exceptional mitigating circumstances.

Enter the Serial Number and Vehicle Registration from the Notice on the myparkingcharge.co.uk website to access recorded contravention details.

No, appeals should be made online through myparkingcharge.co.uk as telephone discussions are not accepted.

If you were not the driver, hirer, or registered keeper of the vehicle at the date of the parking/stopping event, you can notify us of the relevant details of the person/company by visiting our online website at www.myparkingcharge.co.uk and completing the relevant section. You will need to do this as soon as possible but in any event no later than 28 days beginning with the Issue Date of this Notice.

FAQ

Frequently Asked Questions

Find answers to common questions in our FAQ section. Your queries, addressed simply and promptly.

Need Further Assistance?

We’re here to assist you! Reach out via phone, email, or our convenient contact form.

Call us

0114 261 7111

Email us

eps@excelparking.co.uk

Visit the My Parking Charge website to find out full details and instruction on how to pay and appeal your parking charge notice.

Privacy Notices

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ANPR

CCTV

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Contact

7 Europa View

Tinsley, Sheffield

S1 1XH

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