Privacy Notice – ANPR
Privacy Notice Statement
This Privacy Notice relates specifically to those car parks and sites we operate and manage using fixed Automatic Number Plate Recognition (ANPR) cameras only. If you wish to understand our Privacy Policies for sites operated using CCTV or where we carry out manned patrols and issue a manual ticket, please refer to either the Privacy Notice – CCTV or Privacy Notice – Manual for the relevant information.
This Privacy Notice is aimed at informing you how we may use and collect your personal data, what our reasons are for using your data and how we ensure we take steps to ensure that we do so in a secure and appropriate manner to protect your data. This policy is also designed to inform you of your specific rights under the current Data Protection Legislation.
We are Excel Parking Services Limited (“the Company”) whose registered office is at 2 Europa Court, Sheffield Business Park, Sheffield, S9 1XE and are Registered in England & Wales under Company No. 02878122.
The Company is registered as a “Data Controller” with the Information Commissioners Office (ICO) and our registration number is Z5759020.
What Information Do We Collect?
On sites where we operate and manage the car park or site access using Automatic Number Plate Recognition (ANPR) systems, we collect images of all vehicles entering and exiting the car park/site. This will include specifically recording the details of vehicles registration mark (VRM) or number.
In the course of managing the car park/site we may also need to collect additional information which can include:
In the event that you receive a Parking Charge Notice from us, we may have obtained or been provided the following additional information:
Telephone Calls – We may record telephone calls to our helplines and customer service lines for both training and evidential purposes. The call recordings will include information provided by you, and will be used in accordance with our reasons outlined below.
What Are Our Reasons For Collecting This Information?
We may collect and use the data for a number of reasons and purposes as outlined below:
Security & Crime Prevention/Detection
What Is Our Lawful Purpose For Using Your Personal Data?
Where we use your personal information, we do so on the following lawful purposes, in accordance with the current Data Protection Legislation.
For the avoidance of doubt we are clear to advise that we DO NOT rely under any circumstances on your express consent as a reason for processing personal data and therefore do not need to request consent in advance or seek permission to do so.
Where Do We Obtain Your Personal Data From?
Depending on the reasons for processing your data, we may obtain your personal information from one or more of the following sources:
What Rights Have We Got To Access Your Data In This Manner?
There are a number of reasons we are permitted to obtain and use your personal data in this way, which in the first instance is because you have contracted with us or engaged with our services and we need to use your data to deliver that service.
In the event that you have received a Parking Charge Notice (PCN) from us then we are permitted to obtain data and pursue the recovery and settlement of this charge under one or more of the following reasons:
Who Do We Share Your Data With?
Where we use your personal information, we may share data with the following organisations but only in consideration of the purposes outlined above for which it was collected in the first place. We do not disclose or use your data for any other purposes such as marketing.
Organisations who we may share some of all your data with include:
How Long Do We Hold Your Data?
Where we use your personal data we will only hold the information for as long as is necessary for the purposes for which it was collected and in line with any contractual or legal obligations that we are required to adhere to. In principle we hold data in accordance with the following retention periods:
requirements for a period of up to 7 years from point of transaction
How Do We Store Your Personal Information?
We ensure that your data is held and treated with the strictest of confidence and endeavour to take all appropriate steps to keep it secure, once it has been transferred into our systems or those of processers who may handle data on our behalf.
We will store primarily all information in an electronic format, which can include in document formats, images and database records. Where we receive hard copy information such as letters or other correspondence, this information is transferred into electronic copy and the hard copies are stored for a period before securely being disposed of.
Our data storage systems incorporate up to date information security controls and we employ active firewalls and commercial data encryption services to protect the data we hold. When we transfer data to third parties, we only do so in a secure electronic format and ensure that this data can only be received and used by the intended parties for the reasons we have given.
Where Do We Store Your Personal Information?
We only store your personal information on our data systems which are run on data centres operated and hosted explicitly here within the UK. We do not transfer any personal data outside of the UK, except in the explicit circumstance where the data relates to a Non UK Registered Vehicle or a Non UK Resident, in which case we may engage with appropriate agencies in the relevant Country of origin or domicile.
Do We Use Your Personal Information In Automated Decision Making Processes?
We do not use your personal information in any automated decision making processes. All our processes and systems require some form of user input or confirmation, when processing or handling decisions which incorporate your information.
We may use “Cookies” within all or part of our websites, to provide customised information from the website and allow us to improve its performance and track how the website is used. These cookies will monitor how the website is visited and how you found the website and may also capture basic information that your computer or smart device broadcasts which can include the following:
Your Rights Under Our Policies
We comply with the requirements of the General Data Protection Regulations to uphold your rights to Privacy. We have ensured that within this Privacy Notice we have provided clear reasons for why and how we use your Personal Data and under what circumstances we may retain and share your data with third parties.
Under the Scope of our Privacy Notice statement you have a number of rights extended to you.
For the avoidance of doubt we would like to make it clear that we DO NOT process personal data in respect of the Privacy Notice under the basis of explicit consent and therefore you as the Data Subject do not have the right to withdraw consent in this matter.
If you would like to know more about our Privacy Notice or wish to know what personal data we hold about you, then you will need to contact the Data Protection Officer as below:
By Email: email@example.com
We may be required to establish your identity before we can release information, but once we have confirmed this we will provide the information within 1 month of your confirmed request.
Other Helpful Contacts
If you wish to know more about your rights and data protection or you wish to make a complaint about how we have handled your data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk
We are an Approved Operator for Parking on Private Land and our Accredited Trade Association is the International Parking Community (IPC) and you may contact them for more details or lodge a complaint at www.theipc.info
|A copy of this Privacy Notice Statement is available to download here: EPS GDPR Data Policy _ANPR_|