This Privacy Notice relates specifically to those car parks and sites we operate and manage using manned patrols and issue a manual ticketonly. If you wish to understand our Privacy Policies for sites operated using CCTV or Automatic Number Plate Recognition (ANPR), please refer to either the Privacy Notice – CCTV or Privacy Notice – ANPR for the relevant information.
This Privacy Notice is aimed at informing you how we may use and collect your personal data, what our reasons are for using your data and how we ensure we take steps to ensure that we do so in a secure and appropriate manner to protect your data. This policy is also designed to inform you of your specific rights under the current Data Protection Legislation.
We are Excel Parking Services Limited (“the Company”) whose registered office is at 7 Europa View, Sheffield Business Park, Sheffield, S9 1XH and are Registered in England & Wales under Company No. 02878122.
The Company is registered as a “Data Controller” with the Information Commissioners Office (ICO) and our registration number is Z5759020.
On sites where we operate and manage the car park using manual patrols, we collect images of any vehicles which has been observed by the parking attendant/patrol officer as being in breach of the site regulations or terms and conditions. This will include specifically recording the details of vehicles registration mark (VRM) or number and may also include images of any person in or exiting from the vehicle.
In the course of managing the car park/site we may also need to collect additional information which can include:
In the event that you receive a Parking Charge Notice from us, we may have obtained or been provided the following additional information:
Telephone Calls – We may record telephone calls to our helplines and customer service lines for both training and evidential purposes. The call recordings will include information provided by you, and will be used in accordance with our reasons outlined below.
We may collect and use the data for a number of reasons and purposes as outlined below:
We use anonymised registration details (i.e. No Keeper Information obtained) to be able to map or profile the use of a specific car park or site. The statistics collected tell us how the car park is used, what the profile of traffic flow is, and how customers choose to pay for their parking.
We use registration details, which may include vehicle keeper, hirer and driver details to ensure that only authorised vehicles which are registered with either ourselves or our Clients are permitted access to the car park/site.
We use the information collected to ensure compliance and be able to identify the liable party responsible and obtain a settlement when a parking contravention occurs and the Car Park/Site Terms and Conditions have been breached, resulting in a Parking Charge Notice (PCN) being issued.
Security & Crime Prevention/Detection
We use the information collected to ensure the security of the car park/site we operate and may be required to use the information to assist the Police or Other UK Statutory Enforcement Agencies in their enquiries or investigations.
What Is Our Lawful Purpose For Using Your Personal Data?
Where we use your personal information, we do so on the following lawful purposes, in accordance with the current Data Protection Legislation.
For the avoidance of doubt we are clear to advise that we DO NOT rely under any circumstances on your express consent as a reason for processing personal data and therefore do not need to request consent in advance or seek permission to do so.
Depending on the reasons for processing your data, we may obtain your personal information from one or more of the following sources:
There are a number of reasons we are permitted to obtain and use your personal data in this way, which in the first instance is because you have contracted with us or engaged with our services and we need to use your data to deliver that service.
In the event that you have received a Parking Charge Notice (PCN) from us then we are permitted to obtain data and pursue the recovery and settlement of this charge under one or more of the following reasons:
In England & Wales we also have the rights to seek recovery of any unpaid Parking Charge under:
Where we use your personal information, we may share data with the following organisations but only in consideration of the purposes outlined above for which it was collected in the first place. We do not disclose or use your data for any other purposes such as marketing.
Organisations who we may share some of all your data with include:
Where we use your personal data we will only hold the information for as long as is necessary for the purposes for which it was collected and in line with any contractual or legal obligations that we are required to adhere to. In principle we hold data in accordance with the following retention periods:
We ensure that your data is held and treated with the strictest of confidence and endeavour to take all appropriate steps to keep it secure, once it has been transferred into our systems or those of processers who may handle data on our behalf.
We will store primarily all information in an electronic format, which can include in document formats, images and database records. Where we receive hard copy information such as letters or other correspondence, this information is transferred into electronic copy and the hard copies are stored for a period before securely being disposed of.
Our data storage systems incorporate up to date information security controls and we employ active firewalls and commercial data encryption services to protect the data we hold. When we transfer data to third parties, we only do so in a secure electronic format and ensure that this data can only be received and used by the intended parties for the reasons we have given.
We only store your personal information on our data systems which are run on data centres operated and hosted explicitly here within the UK. We do not transfer any personal data outside of the UK, except in the explicit circumstance where the data relates to a Non UK Registered Vehicle or a Non UK Resident, in which case we may engage with appropriate agencies in the relevant Country of origin or domicile.
We do not use your personal information in any automated decision making processes. All our processes and systems require some form of user input or confirmation, when processing or handling decisions which incorporate your information.
We may use “Cookies” within all or part of our websites, to provide customised information from the website and allow us to improve its performance and track how the website is used. These cookies will monitor how the website is visited and how you found the website and may also capture basic information that your computer or smart device broadcasts which can include the following:
We comply with the requirements of the General Data Protection Regulations to uphold your rights to Privacy. We have ensured that within this Privacy Notice we have provided clear reasons for why and how we use your Personal Data and under what circumstances we may retain and share your data with third parties.
Under the Scope of our Privacy Notice statement you have a number of rights extended to you.
For the avoidance of doubt we would like to make it clear that we DO NOTprocess personal data in respect of the Privacy Notice under the basis of explicit consent and therefore you as the Data Subject do not have the right to withdraw consent in this matter.
If you would like to know more about our Privacy Notice or wish to know what personal data we hold about you, then you will need to contact the Data Protection Officer as below
We may be required to establish your identity before we can release information, but once we have confirmed this we will provide the information within 1 month of your confirmed request.
If you wish to know more about your rights and data protection or you wish to make a complaint about how we have handled your data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk
We are an Approved Operator for Parking on Private Land and our Accredited Trade Association is the International Parking Community (IPC) and you may contact them for more details or lodge a complaint at www.theipc.info
A copy of this Privacy Notice Statement is available to download here:
Registered in England and Wales: 02878122 | VAT No. 646336135 | © 2024 Excel Parking Services Limited
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